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  • NeuroMediation Group

Tenant mediation program off to good start in Ketchum

Updated: Feb 27, 2023

City touts 89% resolution rate

By Andrew Guckes, Feb. 15, 2023


Early returns on Ketchum’s first half year or so of tenant mediation programs with Boise-based Neuro Mediation group are promising. In that period, the city managed to salvage eight situations that would have otherwise resulted in loss of housing, according to the city’s Housing Director Carissa Connelly and NeuroMediation Group mediators Mandy Heward and Leigh Barer.


Tenant-landlord mediation is the process of settling civil disputes over living accommodations between renter and property owner. From Sept. 28 to Feb. 3, there were 16 mediation inquiries. Nine went to mediation, and, in all but one, an agreement was reached. The city touted that as an 89% resolution rate. Seven were not mediated because they were referred to another service, declined mediation, or had a lack of contact information.


Each household contained between one and four people. So far, none of the parties who went through mediation have reached a full lease renewal. Three reached stay extensions—one for six months, one for eight days and one for a week. Two parties were able to organize a payment plan to pay off rent owed. Read the full article here.

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